The New Patterns of Culture: Slow, Fast & Spiky

A few weeks ago, I was asked to talk on a panel about Marshall McLuhan in Bristol. One of the other panellists was Paul Morley, someone I greatly admire and who created many of the culture and ideas I grew up with in the 1980s (the first time I heard about Dada & Situationism was through his sleeves notes on Frankie Goes To Hollywood albums).

The panel was asked to discuss how relevant McLuhan was to 21st century digital culture, but quickly got sidetracked into a nostalgic eulogy for late 20th century culture, and in particularly Punk. Paul Morley was very dismissive of the landscape of digital culture, accusing social media networks of merely pandering to consumerist behaviours, and not creating anything of value or with real impact. From his perspective, the radical power of punk, and its impact on late 70s culture, was nowhere to be seen today.

Last night, Pete Townshend gave the John Peel lecture, and the people I follow seem divided between criticising his views on iTunes (which were really only a small part of the talk) and agreeing with his nostalgia for the role the record industry played in nurturing artists. The lecture was actually a pretty well-balanced view on the record industry today, with some specific insights into how the music business used to run, and how Apple and others could step up to play these roles.

But I think the nostalgia about the old days is misplaced. We are eliding a series of memories – about the way we consumed music, the role of companies in developing and distributing culture, and the physical artefacts themselves – into a set of assumptions about how culture should be supported, distributed and consumed. In doing this, we’re ignoring the fact that these assumptions were the product of a particular pattern of consumption, driven solely by the technical and economic drivers of the time.

In the late 20th Century, a world of limited channels for media distribution, achieving scale was incredibly hard, but the rewards were huge. With only a limited number of TV/Radio channels, or magazines, or shelf space in the shops, anything new had to displace the old. This led to a very predictable pattern of consumption, in which waves of ‘new’ content attempted, and occasionally succeeded, to break through into the main focus of audiences’ attention – the cover of NME, or Top of The Pops. Once there, the potential rewards from being in one of the few spotlights of attention were massive – easily enough to support artists for years, if they could manage to remain in the spotlight, or thereabouts.

This pattern – of working unknown in the shadows, and then ‘breaking through’ into the mainstream – is the thing we’re actually mourning when we talk about the last century. The media industries that were created around these patterns had the advantage of limited competition and stability, and as such could afford to indulge artists, or support bands over years, knowing that the reward of breaking into the spotlight would more than repay this investment.

If you grew up in this period, you learnt that this was the pattern of culture – a broad spectrum of niche, marginal culture, and a tightly defined mainstream that dominated attention. The positions of individual actors would periodically change, but the stage would remain the same.

The patterns now are very, very different. There are no technical limits to publication and distribution, but getting and focusing attention over a long period of time is a great deal harder. Scale is no longer a guarantee of stability. Production of culture is now open to anyone and everyone. Platforms and tools are becoming more central than publishers and distributors. None of this is new – our virtual book shelves are groaning with analyses of how the internet is changing content industries.

But in all of the studies of the technical and economic changes, we’ve missed the underlying shift that is driving these changes. The ways in which audiences’ attention can be driven to new culture is infinitely more complex than in the late 20th century, and its only been in the last 5 years or so that we’ve started to see what the new patterns of attention are. Some of them look familiar, with niche content organically (or calculatedly, in the case of shows like The X Factor) getting large amounts of attention. But these patterns are much more unstable that they used to be, and the rewards are nowhere near enough to offset hits and misses.

Alongside the familiar patterns of mainstream attention, there are a huge number of new patterns that could only exist in digital culture. Some of these patterns are very slow, with attention accruing over months or years, as social recommendation or small groups of fans gradually accrue around content. Some are extremely fast, synchronising audiences’ attention around a piece of culture within days, before moving on just as quickly. Some are driven by deliberate plans, orchestrated between broadcast channels and social media. Some emerge via the organic connections of lots of smaller drivers, from blogs and niche channels to SEO and twitter accounts.

But, regardless of the pattern itself, the difference is that they’re Spiky – there are no technical or economic constraints keeping the spotlight in one place anymore, so attention can move on as quickly as it arrived. This is the major shift that we are missing when we are nostalgic for the 20th century. We’re only just beginning to learn what culture looks like in spiky networks, and only just beginning to invent the companies and institutions that can survive long enough to support and invest in culture in this landscape.

Change no longer happens all at once for everyone, as it did with the rush of Punk puncturing the ennui of 1970s mainstream culture. In digital networks, change is happening everywhere, constantly, and the mainstream is a much more fragile and temporary consensus than it once was. There will still be moments when something breaks through to enough people at the same time to feel like Punk, but it won’t be the same thing. There are a hundred punk moments happening every day, if you look hard enough.

McLuhan would have understood this – he was, above all else, a master at recognising patterns in culture. What he did in the middle of the last century was point out that mass media was creating a phenomenal spotlight of attention through TV and other mass broadcast networks, and that the patterns of attention they created would be as important – financially, politically and culturally – as the content itself.

If he were alive today, I would like to think that McLuhan would be pointing out a slew of new patterns, and would be exploring the economic and cultural consequences as they emerged. Although McLuhan was a deeply religious man who resented the dominance of broadcast mainstream culture, his intellectual curiosity was fascinated by what these emerging patterns said about us. He didn’t mourn the patterns of the 19th century, but sketched out the landscape of the new culture, and was a prophet for the media industries of the last 50 years. We should take his lead, stop being nostalgic for the patterns of the last century, and start building the media industries of the future.

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Life inside Seven Days

[This is a piece I wrote for Broadcast Magazine, about Seven Days, a cross-platform project I'm working on in my dayjob. Posted here as its behind a paywall on their site]

Something very interesting happened on Channel 4 last Wednesday. About half-way through the latest episode of Seven Days, one of the characters, Cassie, took out her laptop and started talking about how people were talking about her on the show’s website. Sitting at home, monitoring the performance of the site on my laptop, I saw a huge spike in traffic as thousands of other people logged onto the site to see what all the fuss was about. This spike was higher than we’d seen the week before, when the rush of people coming to the site on launch night crashed the servers, and even higher than the biggest peak we saw in the final series of Big Brother earlier this year. We’d clearly hit on something, but what was it?

For the last 11 years, Big Brother has been the poster-child for cross-platform projects – a show which was inextricably bound up in the interaction between the format, the audience and the ripples it caused in the outside world. But those ripples never made it back inside the house – we never saw BB contestants pull out a laptop and see what people were saying about them outside those high Elstree fences. The spike in traffic we saw in the middle of Seven Days was something new – it was an audience realising that they could become part of the conversation, part of the story, part of the lives of the people they were seeing on television. Cassie and the rest of the Seven Days cast were recognisably people living their own lives –in cafes, living rooms and bars – not the artificial tasks and traumas of Big Brother.

Seven Days has demonstrated that we’re living in a new world – a place where our audiences see their own lives broadcast to friends across networks like Facebook and Twitter, and where jokes, arguments and love affairs are conducted through comments and responses, likes and retweets, friending and tagging. Broadcasters have probably been a bit slow to create formats fast enough and open-ended enough to reflect the way we live our lives now. Seven Days feels likes it’s starting to explore what this might look like. It’s an exhausting, messy and complicated project to be working on, with a constant cycle of chatter going on between contributors, commissioners, producers and web teams. It’s hard, two weeks in, to get a grasp on what the show is, what it might be, and how we can best harness the intense spikes of attention we’re seeing around every episode.

I sat at home last Wednesday, watching my TV with my laptop, watching someone else reading about themselves on a laptop, whilst thousands of other people were doing the same. This is the world we’re in now, and Seven Days is an innovative and ambitious attempt to represent this world. Like Big Brother 10 years ago, it’s probably not right yet, but it does feel like the first step on a very interesting journey.

The common ground between TV and Gaming

I’ve just had an interesting email conversation with Nicholas Lovell, the excellent games consultant and Gamesbrief blogger, prompted by his appearance at the Edinburgh TV Festival on a panel about the cross over between TV and Games. The session left me very frustrated, partly because it seemed to assume that the only reason that TV people would be interested in games is if they wanted to license their IP to produce a spin-off game. Nicholas (and Paulina Bozek, who made SingStar) did give a different perspective, but this came after two long sessions that were pretty dull histories of Sony and Ninetendo’s histories in the AAA game industry.

Having spent nearly a decade working for broadcasters, I know that this isn’t the way to get a bunch of creative people excited about your sector. How much more interesting it could have been if there were more creative talent there – Ben from Zombie Cow, Darren from Littleloud, or Phil from Preloaded – to explain how their creative process works. Making a TV programme and making a game share a lot of common skills, from great writing to stunning visual production and a keen understanding of your audience. The session at the TV Festival would have been a lot more valuable for everyone involved if it had focused on these issues, rather than a history of the games industry.

I was particularly frustrated, as I’ve spent the last few years (together with Alice Taylor) trying to get broadcasters to understand that games are valuable ways of delivering public value projects, not just parasitical, licensed projects feeding off a linear TV programme’s  brand equity. The common ground between TV and Gaming isn’t licenses and IP – it is talent, stories and audiences. Its a pity that the panel in Edinburgh didn’t illustrate this.

Ed Catmull on Creativity at Pixar

This is pretty much everything I could ever say about the industry I work in, but said more effectively than I could ever say it:

“If I look at the range, you’ve got one [constraint] that is art school, I’m doing this for arts sake, Ratatouille and WALL-E clearly fall more on that side,  the other is the purely commercial side, where you’ve got a lot of films that are made purely for following a trend, if you go entirely for the art side then eventually you fail economically. if you go purely commercially then I think you fail from a soul point of view… we’ve got these elements pulling on both sides, the art side and the commercial side… and the the trick is not to let one side win.  That fundamentally successful companies are unstable. And where we have to operate is in that unstable place. And the forces of conservatism which are very strong and they want to go to a safe place. I want to go to the same place for money, I want to go and be wild and creative, or I want to have enough time for this, and each one of those guys are pulling, and if any one of them wins, we lose. And i just want to stay right there in the middle.”

Ed Catmull, founder of Pixar.
From Scott Berkun’s Blog

There’s a reason Pixar is the most admired and consistently brilliant creative company in the world right now. Its because Ed Catmull runs it.


5 things I’m thinking about

Following Alice and Dan, here’s my contribution to the ‘blog 5 things you’re thinking about’ meme:

1- Attention Patterns
I’ve been getting very obsessed with the patterns of attention around content and stories lately. For example, the huge spikes of synchronous attention we see around live events like Reality TV, breaking news stories or sporting events; or the binge-like, asynchronous patterns of attention around cult drama, as people time-shift their viewing with PVRs, VOD or box-sets. Then there’s the katamari-damacy style rolling balls of attention that mobile apps and social games get- huge, distributed balls of attention made up from tiny slivers of our lives. Are these patterns maturing now? Can we design projects based on these models, or are these patterns still unstable? I’m *way* more interested in attention patterns than I am in any particular platform or device.

2 – The Next 30%
There’s a big push in developed economies to get everyone online, as the first two waves (early adopting geeks, and people who use online tools in the workplace) are already well served. I’m interested to see what needs and uses of the internet will emerge over the next few years as new users come online. Will apps and gestural interfaces become more used than open web browsers? Will Facebook become the default experience of the Internet for most people? Will mobile be the most common route to access information networks? Or the set-top box? Or will new brands (ie Tesco) reposition themselves as gateways to information goods as well as ‘real world’ services?

3 – Recession Culture
I was in Art School in Glasgow from 90-94, during the last serious recession. It was an amazing moment of cultural invention, with musicians developing the strands of late-80s grunge, hip-hop and rave culture; indie film in rude health in the US and UK; and artists becoming entrepreneurs and putting on shows in derelict warehouses all over the UK. All this was driven by a DIY ethic that was the only real response to huge public spending cuts and poor employment opportunities. The current university-age generation are facing the same issues, and I’m perversely optimistic that we’ll see similar strange cultural shoots emerging, well outside of the reality-show-driven culture that has dominated the last 10 years. It may sound impossible now to imagine anything breaking through the hegemony of X-Factor and BGT, but I’m calling Peak Cowell around about* now*, and believe the influence of these global culture engines will slowly diminish. We need a few new culture-amplification engines to kickstart (see what I did there?) some of these new shoots, and a few new leaders in the shape of 90s pioneers like Damien Hirst, James Lavelle, Warp records, Richard Linklater and others, but I can see it happening already. And we didn’t even have the transformational power of the web back then, so this should be *really* interesting…

4 – The Underground Olympics
Related to the point above- if you want to reset the cultural barometer, you need something that is even bigger than Cowell to flick the switch. The Olympics is just such an event, and is important not just for it’s huge umbrella of activity and attention, but for the mutant strains that will emerge in its shadow. The art scene around the Transmission Gallery in Glasgow that produced Douglas Gordon, David Shrigley, Christine Borland and many others got its initial kick in opposition to the 1990 Glasgow Year of Culture, so I expect to see similar ground-level initiatives kicking against the 2012 Olympics. If the LOCOG team are smart, they’ll encourage it to happen. If they’re *really* smart, they’ll deliberately provoke it.

5 – Games Getting Boring
By this, I don’t mean games actually getting boring themselves, I mean the hype passing, and everybody finally getting used to the fact that games are a complex, successful and mature part of contemporary media culture. We’re at the top of the hype cycle at the moment, because some people are amazed that *shock!* just about everyone plays games, *shock!* some of them make a hell of a lot of money, and *shock!* they don’t have to involve sitting alone in a room pretending to shoot things. So I’m looking forward to the moment when the investors move on, some people lose a hell of a lot of money, and the mainstream press starts writing snarky “so what was all *that* about then?” post-hype articles. Because I remember the first dotcom crash, and it was just after that when things got really interesting, and the seeds of the current social web were born. Imagine that moment, but with *games*. I’m getting excited just thinking about it…

Hmmm. These have all ended up being a bit more big and wooly than I expected. But I think that’s because I sense the conditions are right for some interesting new trends, and I’m trying to see beyond the big changes in politics, culture etc that are currently right in front of our eyes. It’s more fun to try and look in the cracks, shadows and edges, even if you end up being wrong.

More thoughts on Six Spaces and transgression

A couple of years ago, when I started working at Channel 4, I came up with a model for thinking about social spaces online that focused on how users felt about being online, rather than the technical capacities of the platforms themselves. I did it so that people pitching to us would think about users rather than tech, but the model has stuck in my thinking, and seems more and more relevant today.

This is partly down to something that I thought about at the time, but didn’t write about. In the original post, I tried to describe a crude taxonomy of spaces in which users have relatively consistent expectations about what happened to the information they share, and relatively consistent behaviours that they expected from other actors (both real and technological) when they occupied that space. For example, if a space feels like its shared only by a group, users will share their information accordingly, and expect others to share their assumptions.

What I didn’t really talk about at the time was transgression - when a platform doesn’t meet the expectations of its users, or when other users move information from one context to another without permission. For example, Matt Mckeown’s infographic showing Facebook’s shifting privacy policy is a great example of platform transgression – a technology shifting information from one register to another without clearly signposting this transgression to the user.

Likewise, user transgression is when someone shifts someone elses information from one register to in a way that wasn’t expected. A common illustration of this is newspapers taking photographs from Flickr without respecting the copyright limitations that users had put in place when uploading the photo. Loaded magazine was recently cleared of breach of privacy by the PCC following a complaint from a woman who uploaded a picture of herself to Bebo in 2006. Over the next few years her picture was circulated widely on forums, and she became an internet meme as the ‘Epic Boobs’ girl. When Loaded magazine called for their readers to help track her down, she claimed the article had caused her considerable upset. But the PCC claimed that as the picture was so widely distributed online already (appearing in the top 3 Google searches for ‘boobs’) the Loaded article could not be considered to infringe her privacy, although it would have been a different case if they had taken it directly from her Bebo profile in 2006. It was the gradual disemmination of her image between groups of users online that made it ‘public’ – not her original act, which she probably imagined to be for a group that she controlled, but groups who could access and share her image without her knowledge or control.

What is remarkable about the Epic Boobs and Facebook transgressions is that they are gradual and hard for the person involved to track. In an analogue media world, the transgression between registers is sharp and obvious – a newspaper would have had to contact you to get a copy of a photo for them to use, and your personal photographs couldn’t become a global property without you knowing about it. We now live in an age where transgression is insidious and invisible, where users can’t understand the potential risks of sharing until it’s caused them significant pain.

Understanding trangression is going to be *the* most important thing for business and users working online in the next few years. Users will need to interrogate the services they use for potential transgressions of their information across contexts (as with Facebook’s gradual publicising of user data); platform creators will have to be more explicit to users about how information transgresses different contexts, and make these transgreses more tangible to the user (simply ticking check boxes is not enough – these transgressions need to have grain and weight built into the interaction); and large organisations will need to understand the implicit and assumed contexts of the spaces they are using to connect to their users, and how to ask permission when they take contributions or data from one context to another.

We’ve been through nearly a decade of excitement about creating and scaling these new social spaces online. We now need to focus very clearly on how information moves between them, as these transgressions are not simply about data and networks. The boundaries that users understand implicitly are defined by emotions, not software, and we need to bear this in mind when we cross them.